![]() ![]() I can understand people speaking in many accents - Russian, German, Asian, french, Portuguese, etc. farmed out to The Indian Subcontinent region. To make matters worse, the customer service is now. That happened yesterday because they blocked two of my cards. It's embarrassing when your card is declined in a store, and you have to just leave your merchandise with the cashier and walk out. While I appreciate their credit card fraud prevention service, it infuriates me that they will lock my card(s) if something suspicious pops up, BUT they don't notify me until after the fact. 1982 at Trust Company Bank, which was later acquired by Suntrust. I'm still with Truist because I opened an account with them in Jan. They make me uneasy in the process now of switching back to Wells Fargo. Had $9k in another account they could have tapped into, if the fee had even been legit. I met all their requirements for no-fee overdraft protection, by the way. (after 40 years as a corporate accountant, I consider 'dress down' means a collared shirt, minimum.) Gave up, went to another Truist the next day, where employees were more professional. It was 'dress down Friday' so tellers were wearing t-shirts. 2 hours before closing and it felt like a ghost town. ![]() Line to tellers was long, no bank manager in the place to discuss privately, about ten empty offices/desks. Gave up on that, got in the car, drove to the local truist. As always got a call center in Asia with service rep speaking barely-intelligible English who simply read off the same trx detail l was already looking at. Called their 800 number to dispute a $36 overdraft fee I had my account open on their app open to better talk through the issue. TIme-after-time I find them very amateurish. Downhill Since They Stopped Being Suntrust ![]()
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